Terms and Conditions Pertaining To Online and Off-Line Transactions on www.keep-talking.net.

© KSGK SOLUTIONS 2002/2003/2004/2005
/2006/2007

By using this site to make your order, you are offering to buy the goods subject to these terms and conditions.
We have the right to refuse at our discretion to supply any goods ordered by you in our online store.


|Copyright and Trade Marks
Please note NOKIA® , NOKIA CONNECTING PEOPLE®, XPRESS-ON™, CLUB NOKIA™, NAVI™ Key and other Nokia product names, logos, commercial symbols, trade names and slogans are trademarks of Nokia Corporation.
Sony Ericsson and the sony ericsson logo are trademarks or registered trademarks of sony ericsson Corporation.


|
POSTAGE AND PACKAGING

Postage and packaging is FREE on all UK Orders. ALL Mobile Phone Accessories are posted by 1ST CLASS RECORDED DELIVERY. ALL MOBILE PHONES over £60 in value are posted by SPECIAL DELIVERY. Unlike other companies that offer free postage we do not use second class post and will NEVER send out items that do not require a signature as proof of safe receipt by our customers. ALL ORDERS are sent with tracking numbers so in the event of something going wrong the item can be tracked.
Over 98% of all orders placed are received within 4 days from the day the order is placed!
With all Orders placed online always allow up to 14 days for delivery.
However if after this period you have not received your item(s) please contact us immediately quoting your order number by e-mail. We will do all we can to chase the item up. If it appears the item is "lost" in royal mail's system we will offer a replacement or full refund for your payment.



|Complaints

Please contact us immedaitely if you have a complaint by E-mail to sales@keep-talking.net quoting your order reference number and a description of the nature of the problem.
Please quote your order number in all correspondance.
We will endeavour to:
Acknowledge your complaint(s) within 48 hours
Advise you how long it will take to resolve the complaint
Keep you informed throughout the process


We have many satisfied customers at www.keep-talking.net, and our complaint resolution system helps us to ensure that our customers are satisfied, even when things go wrong. We shop online ourselves and in all contracts try to give our customers the same service we would expect.

If you have a complaint, please contact us by e-mail to sales@keep-talking.net quoting your reference number. Complaints and enquiries are always easier to understand and process when sent in a written form. That way you will have a timed copy of your complaint/enquiry, which could be used as proof in any further dispute. We will endeavour to resolve any issue as speedily as possible and to your satisfaction. Upon receipt of your complaint, we will investigate to see what went wrong so that we can resolve it to your satisfaction, and to avoid reoccurance in the future.

 

|Statutory Rights

These terms and conditions do not affect your statutory rights.

|Orders

We have the right to refuse at our discretion to supply any goods ordered by you in our online store.

|Confirmation

After receiving your electronic order, our system will contact you via email confirming the price you will pay.

|Your Right To Cancel

In order to be able to return any item under these terms and conditions, notification by e-mail must be given within respective time limits in order to obtain a returns authorisation code. Failure to do so under any circumstances will result in the return not being accepted/and or disposed of.

Under the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel the contract for the purchase of your order within seven days of delivery (starting the day after the receipt of the goods).
To cancel this contract, you must e-mail us at sales@keep-talking.net within seven working days of delivery of your order, quoting your order reference number, giving the reason for the return as "Contract Cancellation".
You will then be given a returns authorisation code.
Failure to notify by e-mail and obtain a returns authorisation code will result in the good(s) not being accepted by us and will be returned to sender.

You should be aware that, once we begin the delivery process for your order, you will not be able to cancel the order should you decide that you do not want to receive the items.
You are responsible for returning the items and they must be received by us in a resaleable condition. The item must not have been used, must be complete with all components and the packaging must be not be damaged. Note that if these conditions are not met we may not accept returned goods.
We recommend Royal Mail First Class Recorded Delivery for returning items, or Royal Mail Special Delivery for higher value items.
We will refund the total amount of money paid by you for the goods, less a 10% re-stocking fee, less any costs to deliver the goods, within 30 days, starting with the day on which we receive a notice of cancellation from you.

|14 DAY GUARANTEE (Inclusive of 7 day right to cancel)
In addition to your statutory rights, if you wish to return goods outside of the 7 day cancellation period, we operate a 14 day faulty returns period.

|Faulty Items

If the item is faulty, you will be asked to return the item to Keep Talking UK within 14 days of purchase, with the original packaging.
If upon inspection the item is not found to be faulty, we will issue you a refund minus the handling charge of 20% of its value and the postage and packaging which for the UK is £7.50 for bulky items and £5.00 for small packages. International postage rates will vary. If the inspection reveals that the item has been tampered with or been put to use for which it was not designed for: the item(s) willl not be replaced, but will be returned at the customer's expense.
If the item is found to be genuinely faulty an identical replacement item will be dispatched to you,

|Non- Faulty Items

If you decide to return the item within 14 days due to a change of mind, a 15% handling charge and postage and packaging costs will be levied against the refund, if the item has not been removed from it's original packaging or used.
If the item has been removed from its packaging and or used then we will not accept it as a return.


|30 DAY Warranty - Second Hand Mobile Phones
Any second hand handsets that develops a fault within 30 days, we will issue a replacement identical model, once we have received the returned handset. Notification must be received by e-mail quoting your order number and a brief description of the fault within 90 days from the date you received the handset to qualify.You have a warranty on your phone for 30 days EXCLUDING LIQUID AND PHYSICAL DAMAGE. Please note liquid damage may be due to steam in the kitchen, bathroom etc and this will also affect the workings of the phone.

|Non-Refundable Items:
|Sim Cards, that have been removed from their packaging
|Remote mobile phone unlock codes.
|Batteries that have been removed from their packaging

Customers returning goods to us outside of the initial 14 days will not be entitled to a replacement. Customers will be advised to contact the manufacturer to arrange repair or replacement.

The guarantees provided by KSGK SOLUTIONS are additional to, and do not affect your statutory rights as a consumer.

|Shipping and Handling

KSGK SOLUTIONS/KEEP TALKING offers a fully inclusive shipping price on all orders placed in the UK( please see above for details). This is our normal delivery service, and we aim to get items to you within 3-7 days; normally much quicker. On the rare but inevitable occasion that we cannot deliver within this time frame, we will notify you by e-mail.

|Mistakes, complaints, and disputes

As a consumer, you have the benefit of our guarantee. If you have made a mistake in your order, you are covered. If we have made a mistake in your order, please contact us, and we will do our utmost to ensure the problem is resolved to your satisfaction.

|Mistakes in bills, receipts or payments

Whilst we endeavour to ensure accuracy in all that we do, occasionally mistakes do happen. We will correct any mistakes in bills, receipts or payments as soon as possible, and no later than 30 days of agreeing to do so.

|Fraud/Fraudulant behaviour:
A variety of sophisticated complimentary anti-fraud proceedures are employed with every transaction through Keep Talking UK.
Keep Talking runs a zero fraud tolerance policy, the details of every case are provided to the authorities and where possible prosecutions are carried out.

Terms and Conditions Pertaining To The Use of Keep Talking UK and All KSGK SOLUTIONS Websites.

|Ownership Of Website
This website is owned and operated by KSGK SOLUTIONS. All of the content featured or displayed on this website, including, but not limited to, text, graphics, photographs, audio and audio-visual files, images, moving images, sound, illustrations and software ("Content"), is owned by KSGK SOLUTIONS, its licensors or its content providers (or a combination thereof) unless otherwise indicated.
All elements of KSGK SOLUTIONS websites, including, but not limited to, the general design and the Content, are protected by copyright, moral rights, trademark and other laws relating to intellectual property rights. No part of the site and/or the Content may be reproduced or transmitted to, or stored in any other website, nor may any of its pages or part thereof be disseminated in any electronic or non-electronic form, nor included in any public or private electronic retrieval system or service without KSGK SOLUTIONS's prior written permission.
You are permitted to print or download extracts from the text pages of the website for your personal use only. Any copies of these pages saved to disk or to any other storage medium may only be used for subsequent viewing purposes or to print extracts for personal use. You may not (whether directly or through the use of any software program) create a database in electronic or structured manual form by regularly or systematically downloading and storing all or any part of the pages of this site.
With respect to material you elect to post for inclusion in publicly accessible areas of Keep Talking UK.ws you grant KSGK SOLUTIONS the world-wide, royalty free and non-exclusive license to reproduce, modify, adapt and publish such material on the site.
KSGK SOLUTIONS and or Keep Talking and any other brand names of KSGK SOLUTIONS and or KEEP TALKING products and/or services included within this Website are trade marks or registered trade marks of KSGK SOLUTIONS and or KEEP TALKING. The Website may also include trade marks belonging to other owners. You may not use these, or any other trade mark or registered trade mark without prior written permission from the relevant trade mark owner.

|Individual Access And Registration
You agree to:-
provide true, accurate, current and complete information if you are required to provide the same when you use the website whether registering as a user or otherwise ("User Information"); and
notify us immediately of any changes to the User Information.
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
We reserve the right to terminate your account if any User Information is untrue, inaccurate, out-of-date or incomplete.
We do not permit the following:-
any part of the site being cached in proxy servers and accessed by individuals who have not registered with KEEP TALKING as users of the site;
access through a single user being made available to multiple users on a network.
If we believe that User Information is being used in either of these ways, we reserve the right to cancel access rights immediately without notice, and block access to all users from that IP address.
Should you have any complaints about the site itself or materials on the site please contact KEEP TALKING in the first instance.
|Disclaimer
The website is provided on an "as is" and "as available" basis and we make no warranties or representations, whether express or implied, in relation to the website, including but not limited to, implied warranties or conditions of completeness, accuracy, satisfactory quality and fitness for a particular purpose.
We make no warranty that the website will meet your requirements or will be uninterrupted, timely, secure or error-free.
We make no warranty as to results that may be obtained or the accuracy of any information obtained through the website.
We make no warranty regarding any goods or services purchased or obtained through the website or any transactions entered into through the website.
The contents of this website are only for general information or use. They do not constitute advice and should not be relied upon in making (or refraining from making) any decision. We hereby exclude any warranty, express or implied, as to the quality, accuracy, timeliness, completeness, performance, fitness for a particular purpose of the site or any of its contents.Keep Talking will not be liable for any damages (including, without limitation, damages for loss of business projects, or loss of profits) arising in contract, tort or otherwise from the use of or inability to use the site, or any of its contents, or from any action taken (or refrained from being taken) as a result of using the website or any such contents. We make no warranty that the contents of the website are free from infection by viruses or anything else which has contaminating or destructive properties.
Certain links on the website may lead to resources located on servers maintained by third parties over whom KSGK SOLUTIONS has no control. KSGK SOLUTIONS accepts no responsibility or liability for any of the material contained on those servers.
Certain elements of the website will contain material submitted by users. KSGK SOLUTIONS and or KEEP TALKING accepts no responsibility for the content or accuracy of such material.

|Changes To This Agreement
We reserve the right to add to or change the terms of this Agreement. Any changes will be posted to www.keep-talking.net/terms_and_conditions.htm and it is your responsibility as a user to refer to the terms on accessing this service. Changes will be effective 3 hours after first posting to the site and you will be deemed to have accepted any change if you continue to access the site after that time.

|Data Protection and Privacy
We will comply with the relevant English data protection laws. Please refer to our Privacy Policy.

|Protection of Children
KSGK SOLUTIONS and or KEEP TALKING is concerned about the safety and privacy of all its users, particularly children. Please remember that the website is designed to appeal to a broad audience and that access to the website includes access to email, message boards, clubs,(among others). Accordingly, as the legal guardian, it is your responsibility to determine whether the website and the Content are appropriate for your child. We have endeavoured where possible to not host material which is not suitable for minors - ie no adult logos, picture backgrounds, sms, animated screensavers, posts on fourm.

|Dealings With Third Parties
Part of the website may contain advertising and other material submitted to KEEP TALKING by third parties. Advertisers are responsible for ensuring that material submitted for inclusion on the site complies with international and national law.KSGK SOLUTIONS and or KEEP TALKING UK will not be responsible for any error, omission or inaccuracy in advertising material, and reserves the right to omit, suspend or change the position of any advertising material submitted for insertion. Acceptance of advertising material on the site will be subject to KSGK SOLUTION's terms and conditions which are available on request.
Your correspondence with, or participation in promotions of, advertisers or suppliers found on the website, including payment for and delivery of related goods, services and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertiser or suppliers. You agree not to hold us liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such advertisers or suppliers on the website.
We may provide, or you may include in email, links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable for any content, advertising, products or other materials on or available from any such sites or resources. You agree that we will not be responsible or liable, directly or indirectly, for any damage or loss caused, or alleged to be caused, by or in connection with use of or reliance on any such content, goods or services available on such external sites or resources.

|Our Rights
We reserve the right to:-

close access to any features of the website if your usage of that feature is deemed excessive and against the interests of other users of the website;
modify or discontinue, temporarily or permanently, the website with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or discontinuance of the website;
terminate your account (including your User Information) and delete your email addresses, emails, web space and other data stored on the website if we believe that you have breached these terms and conditions or acted inconsistently with the spirit of these terms and conditions.
You acknowledge that we do not have to give you prior notice of any such termination.

|Limitation Of Liability
You agree that, except for death and personal injury arising from our negligence, we shall not be liable in contract, tort, negligence, statutory duty or otherwise, for any loss or damage whatsoever arising from or in any way connected with this Agreement, including, without limitation, damage for loss of business, loss of profits, business interruption, loss of business information, or any other pecuniary loss (even where we have been advised of the possibility of such loss or damage).
You agree to indemnify us, and our officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these terms and conditions by you or any other liabilities arising out of your use of the website.

|Severability
Each provision of these terms and conditions, shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances and shall remain in force notwithstanding the termination of these terms and conditions howsoever occasioned.

|Governing Law
This Agreement shall be governed by English law and the parties shall be subject to the non-exclusive jurisdiction of the English courts.

|Copyright and Trade Marks
Please note NOKIA® , NOKIA CONNECTING PEOPLE®, XPRESS-ON™, CLUB NOKIA™, NAVI™ Key and other Nokia product names, logos, commercial symbols, trade names and slogans are trademarks of Nokia Corporation.
Sony Ericsson and the sony ericsson logo are trademarks or registered trademarks of sony ericsson Corporation.

 



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