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FAQ
and Help
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Which
phones support ringtones from Keep-Talking Mobile Media?
Currently we send Media to Most Models of Mobile Phones, Please
Check Compatibility for a list
of the Mobile Phones we are able to send to.
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Which
phones can receive ringtones and logo's?
If your mobile phone model is not listed on our compatability
page, Keep-Talking's Mobile Media does not currently support
it. Please note that the 5110 CANNOT receive ringtones. There
are a number of factors that can affect whether your phone will
work. Firstly you need to make sure that your phone is able
to receive ringtones. If your phone is not compatible you may
get the following message on the screen: "Message cannot be
read" No harm will be done to your mobile phone, you just need
to delete the message as you would with any other text message.
The message can sometimes appear on phones that are capable
of receiving ringtones, but because the network does not support
the special text messages required for ringtones it is rejected.
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How
do I use the ringtone or logo once it has arrived?
Once
this special message has arrived on your mobile phone, a message
will be displayed on the phone screen saying "New Ringtone/Logo
Received". You can either save this directly to your
phone (press options > Save) or if you prefer it is
possible to listen/view first (press options > playback/view).
In
order to activate your new ringtone you need to locate the profiles
or options menu on your phone and select your new ringtone as
the one the phone should use.
It
is only possible to store one ringtone on some phones see your
user guide, so if you download a new ringtone it will replace
any that you have previously downloaded.
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My
new ringtone has arrived but the phone still plays the old one?
In
order to activate your new ringtone you need to locate the profiles
or options menu on your phone and select your new ringtone as
the one the phone should use. This will generally be found under
the "Ringing Tone" menu item within the profile
you have chosen.
Most
users select the "General" profile and you need to
remember that if you select another profile you will also have
the change the ringtone to the one you have downloaded.
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Can
I listen to a ringtone before I download it?
All
the ringtones on keep-talking can be listened to prior to download.
Please Click on the required item, then click on the "Click
To Listen" link located inside the order details window
(Link on Picture of Phone).
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There
are several different types of logos - what are they?
There
are four different types of logo messages that you can choose
from:
Operator Graphics:
Operator Graphic replacement: - where the existing operator
icon (typically text such as Network) is replaced with a Logo
or picture.
NOTE: Once a logo has been replaced it is not possible
for the user to revert back to their original logo without a
special message being sent to the phone.
Group
Graphics:
Group Graphic pictures: - pictures can be assigned to
phone numbers on some models. When that number calls and it
is recognized the graphic will appear on the screen.
Picture
Messages:
Pure Picture messages: - The ability to send messages
which include a picture from one mobile phone user to another.
This is supported by the latest Nokia phones (e.g. Nokia 3330&
8310) and allows users to send a picture (graphical image) and
some text to another user.
Animated
ScreenSavers:
Screen Saver Pictures: - Picture Messages from this site
can also be used as screen savers on the new Nokia 3330. The
3330 screen saver feature is based on the Nokia Picture Message
format. Any received Picture Message can be displayed as screen
saver. The timer for the screen saver can be set to 5sec.-10min,
meaning that when the 3330 has been idle or inactive for this
user-defined length of time, the screen saver is activated.
These days PCs have screen savers, but we expect this to migrate
to mobile phones too, and the Nokia 3310 is the first and so
far the only phone to allow this.
Please
Check Compatability for a list of Phones that can receive Animated
Screensavers
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What
is a Operator Graphic?
Your
Nokia phone will normally display the name of the Network to
which you are connected on the screen at all times. With the
Operator Graphic service your phone can be sent a graphic to
display instead of this normal text. This allows you to identify
your phone at a glance. Your phone will display "Operator
Graphic received". Select "Options"
and "View" to see the image, then "Save"
to store the image on your phone. From now on, your phone will
display this graphic.
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What
is a Group Graphic?
Some
Nokia phones allow you to associate people listed in your Phone
Book with groups, for example, all friends may go into one group.
You can associate an image with each of these caller groups,
so that when a member of the group calls, that image will appear
on your screen. We send the requested image as a text message
to your phone and you should see the message "Group
Graphic Received". Select "Options"
then "View" to see the graphic. Then use the
"Save" option to store it. Your mobile phone
will ask you which of your caller groups you wish to associate
the image with.
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How
can I check if my phone can receive items from keep-talking?
Firstly
you need to make sure that your phone is able to receive picture
messages.
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How
do I buy a picture message from keep-talking?
To
buy any item within the site, click on the required item and
full ordering details will appear inside a small pop up window
that will appear on the screen.
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How
do I use the logo message once it has arrived?
Once
the picture message has arrived on your mobile phone, a message
will be displayed on the phone screen saying "New Picture
Message" or "New Operator Graphic".
You can either save this directly to your phone (press options
/ save) or if you prefer it is possible to view the picture
message first (press options / view).
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My
new operator logo has arrived but in keeps disappearing?
The
operator logos replace the existing name that was on your phone.
If your phone is in an area of bad coverage or is out of coverage
completely the new logo will temporarily disappear. Once you
come back into coverage your logo should re-appear.
Another
reason for a logo not to be shown on the screen is if you are
"roaming" on an overseas network. Because the
logo contains a special code that associates it with the home
network that you phone is connected to, it will only be displayed
when you are using that network.
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What
setting do I have to have on my phone to download Animated Screensavers
via wap from Keep-Talking?
Please
input the following setting into your mobile phone, this will
connect you to the animated screensavers menu, from there you
will be able to collect your item.
Some
service providers in UK including orange; have limited the bandwidth
on their wap service, this means that you might be experiencing
problems and no images showing on your phone, if this is the
case then we advise you to change your settings to the following:
If
you are setting up on a Ericsson T68 or Ericsson T68i
you need to set up a new data account press joystick, go to
connect, then data comm., then data accounts, then add account
you then enter the same as wap basically except it asks for
the phone number too.
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MoreFAQ info is available here: FAQ
©KSGK
SOLUTIONS 2006
Keep
Talking UK - KSGK Solutions - Birmingham - The United Kingdom
(UK)
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